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Contact and complaints

We are happy to hear from you about our services, an existing request, or a complaint.

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Contact us

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Write your question or comment, and your message reaches our inbox right away.

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Reference number format: ANJ-000000-0000.
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Filing a complaint

Every complaint is logged under your request number and handled until we reply.

  1. Right awaySend the complaint

    Via WhatsApp, with the request's reference number and a short description of the issue.

  2. Within one working dayWe confirm receipt

    You receive confirmation that we received your complaint.

  3. Usually within 5 working daysWe reply with the action taken

    We review the complaint and send you our reply and the action taken.

If the complaint concerns the procedures of a government body, we will tell you which body handles it and how to contact them.

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