In short
- Cancelling before work starts means a full refund of the amount paid.
- After work starts, the service fee is not refunded except in the cases set out in Article 3.
- Refunds of government fees are subject to the rules of the relevant authority.
- The amount is returned to the same payment method within up to 14 working days of the request being approved.
A summary for convenience. The full text below prevails in case of any difference.
Before work starts#
You may cancel the request before work starts, and the amount paid is refunded in full.
After work starts#
Work is considered started once we begin preparing the request or submitting it to the relevant authority. After that, the service fee is not refunded, except in the cases below.
Full refund cases#
- The request could not be carried out for a reason on Anjizk's side.
- Work did not start within the stated estimated time, for no reason on the side of the client or the relevant authority.
Cases where the service fee is not refunded#
- The relevant authority rejects the request, or the result does not suit the client, after it was submitted in line with the requirements.
- The client does not respond or does not complete the requirements within five working days of being asked; the request is then put on hold.
- The client provides incorrect data or documents.
Government fees#
Government fees are paid to the relevant authority, and their refund is subject to that authority's rules.
Refund process#
Send the refund request via contact page with the request's reference number. The amount is returned to the same payment method within up to fourteen working days of the request being approved.